OUR TERMS AND CONDITIONS

WHO ARE WE

Holiday La Manga Club is a family run website that operates purely online to find Holiday Guests to stay in 3 apartments that we own in La Manga Club Spain.

Tracy Pettefer is the main point of contact for all the bookings and queries you may have, via email: tracypettefer@me.com or phone: 07730271066

Steve Pettefer is there running the books in the background and is of course also there to help, via email: sp@whb-international.com or phone: 01908227413

As responsible website owners, we are committed to respecting, and protecting, your personal privacy and rights. This applies to all customers whose personal data we collect, and process, during the day-to-day operation of our website under the lawful basis of legitimate interest.

We are compliant with the requirements of the EU General Data Protection Regulation (GDPR) which is enforceable from May 25th 2018.

Further information on the GDPR can be found here

OUR RESPONSIBILITY

We are responsible for ensuring that you are made aware of this notice, based on the requirements of the GDPR and prior to our designated family/staff members collecting and/or processing your personal data

PRIVACY NOTICE

The personal data we would like to collect and retain about you is as follows:

- First and Last name

- Email address

- Home address (where applicable)

- Two contact telephone numbers (where applicable)

- Flight details (where applicable)

- Invoicing/Payment account details (where applicable)

We undertake to use the above information exclusively for the following purpose(s)

• To allow us to communicate electronically by email or text message, by phone or by post, with regard to details of your bookings and any other information we feel may be useful to you personally. Such communication will not exceed once per month unless it is to provide updates on your bookings etc.

• For the secure transfer of information between our relevant IT systems, to allow us to communicate with you.

• To assist our accounts department in the day-to-day processing, or transmission, of invoicing or payments.

• For processing or resolving any complaint(s) we may receive during the operation of our daily tasks.

• To allow you safe access to present, or future, secure portals or documents on our website.

LEGAL BASIS

Our legal basis for processing and/or holding your personal data is our legitimate interest. By submitting your personal details, you are agreeing to Holiday La Manga Club processing and retaining your personal data for the specific reasons outlined above.

Where we are asking you to supply your personal details, we will always inform you why, and how, such information will be processed. This will be provided either verbally, in writing, or both.

MARKETING

Where you have given your consent for us to contact you with marketing material(s) you may withdraw such consent - or change your details - at any time by contacting tracypettefer@me.com or by scrolling to bottom of this page.

VISITOR ANALYTICS

Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

HOW TO CONTROL COOKIES

You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see aboutcookies.org.

For further information, please check Visitor Analytics’ Terms Of Use, Cookie Information and Opt-Out / Do Not Track.

SHARING WITH TRUSTED THIRD PARTIES

We may share your personal data with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

• Processing credit card payments.

• Apartment Managing agent in Spain.

• Conducting surveys on our behalf.

• Performing analysis of our services.

• Communicating with you, such as by way of email or survey delivery.

• Customer relationship management.

COMPLIANCE WITH LEGAL, REGULATORY AND LAW ENFORCEMENT REQUESTS

We cooperate with government and law enforcement officials and relevant private parties to enforce and comply with the law.

We will only disclose information about you to government or law enforcement officials as we, in our sole discretion, believe necessary or appropriate to respond to claims or legal process, to protect the safety of the public, or to stop or prevent activity we believe to be illegal or unethical.

RETENTION PERIOD

Holiday La Manga Club will process and store your personal data until you remove your agreement - which had previously allowed us to hold and/or process such data.

We will undertake to erase your personal data within a 30-day period following notice of withdrawal of your agreement.

SECURITY AND SAFEGUARDS

Holiday La Manga Club has reviewed our technical and operational methods to ensure your personal data is processed securely. However, please be aware that total security can never be guaranteed. You should consider this before providing us with your consent to process/retain your personal data.

YOUR RIGHTS

While we are either processing, or in possession of, your personal data, you retain several rights which you can activate at any time. These include the following:

•  Right of access - you have a right to request a copy of the personal data we hold about you with reasonable notice.

•  Right to be informed - you have a right to be informed of how we use and process your personal data, as laid out within this policy.

•  Right to amend or rectify - you have a right to correct inaccurate or incomplete personal data we may process.

•  Right to object - you have a right to object to your personal data being processed in specific ways e.g. direct marketing etc.

•  Right to be forgotten - in certain circumstances, you have a right to request that personal data we process/retain about you should be erased from our records.

Please note: In situations where there is a third-party involvement, your instruction will be passed on to the third party.

COMPLAINTS

In the event you wish to make a complaint about the way we process your personal data and it has not been resolved satisfactorily by Holiday La Manga Club, you have the right to forward your complaint directly to the office of the ICO. full details here

CHANGES TO POLICY

In the event you wish to make a complaint about the way we process your personal data and it has not been resolved satisfactorily by Holiday La Manga Club, you have the right to forward your complaint directly to the office of the ICO. full details here

If you are happy with the above policy please subscribe to receive our updates and discounts

La Manga Club, Murcia, Spain | tracypettefer@me.com | (+44) 07730 271 066

La Manga Club, Murcia, Spain | tracypettefer@me.com | (+44) 07730 271 066